“We believe this has something to do with driver settings and frame rate limiters.”
Amazon’s heavily delayed MMO New World went into beta yesterday, and initial gameplay reports have been generally positive. Much less positive, however, are the increasing contributions from gamers who say that New World has also successfully blocked their expensive RTX 3090s graphics cards – a problem that Amazon has now acknowledged to some extent in its official support forum.
New World’s potentially hardware-breaking capabilities first appeared on the MMO’s dedicated sub-Reddit. “I just bricked a 3090 in the main menu after setting my graphics quality to medium and clicking save,” wrote user greyone78. “Can’t believe it. Has anyone else had such a catastrophic breakdown?”.
Multiple responses seem to confirm that this is not an isolated issue, and more reports of RTX 3090 malfunctions after playing New World (which seem to primarily affect cards from EVGA) began to spread on Twitter and beyond, along with speculation About the problem may be the result of power spikes and overheating caused by unbounded frame rates in the game’s menus.
Amazon was silent on the matter for a while, but a post by a customer service representative on New World’s Game Support forum has now confirmed that the MMO can cause 100 percent GPU load on EVGA RTX 3090 graphics cards and is pointing to the finger blame “driver settings and frame rate limiters.”
The representative offered two solutions in his post and suggested that RTX 3090 users disable overrides in their card’s driver settings and limit their FPS to 60 in the visuals settings before restarting the New World game client. “This will help to avoid problems with the utilization of the GPU,” said the representative.
In response to the post, some users have suggested that overheating and crashing issues persist (on a number of different cards, not just the specified EVGA model) even with the default settings enabled and the frame rate limited to 60 fps. As a result, owners of high-end graphics cards should still exercise some degree of caution and wait for more updates from Amazon when considering putting New World’s beta through its paces.