Facebook has temporarily suspended sales of its Oculus Quest 2 headset as steps are being taken to recall and replace the device’s foam insert after reports reported causing facial rashes and skin irritation on some customers.
“As more and more people started using Quest 2,” said Facebook in its recall notice on the Oculus website, “we received reports that a very small percentage of Quest 2 customers experienced skin irritation after using Quest 2’s detachable foam facial interface. We worked hard to address the problem, working with experts and making adjustments to our manufacturing process and communicating proactively with regulators. “
Facebook originally announced it would be investigating reports of Quest 2 skin irritation last December and gave an update on its findings back in April.
“We did not find any impurities or unexpected substances in our manufacturing process,” it said at the time. “We identified some trace substances that are normally present in the manufacturing process that can contribute to skin discomfort, and while these were already below industry standards, we cautiously modified our process to reduce them even further. “
“While the reporting rate is low and the majority of reported cases are low,” said Andrew Bosworth, director of Facebook Reality Labs, in a new update today, “we strive to ensure that our products are safe for everyone who uses them and are comfortable. “
To this end, Facebook, in collaboration with the US Consumer Product Safety Commission (CPSC) and Health Canada, has carried out a voluntary recall.
In its recall warning, the CPSC says Facebook has received 5,716 reports of skin irritation on the face (with reactions such as rashes, swelling, burning, itching, hives, and bumps) after using the Oculus Quest 2 and about 45 reports from consumers seeking medical help need attention. The CPSC estimates that approximately 4 million units will be affected by the recall in the United States.
As part of its promotion, Facebook is offering all Quest 2 headset owners, Quest 2 face interface accessories, and Quest 2 Fit Pack owners a free silicone case to wrap the existing foam insert. Full instructions on how to request a silicone case are available on the Oculus website, and despite the U.S. origins of the recall, Facebook will be shipping replacements to customers in all countries where Quest 2 is officially sold.
These are Australia, Austria, Belgium, Canada, Denmark, Finland, France, Iceland, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Poland, South Korea, Spain, Sweden, Switzerland, Taiwan, Great Britain and the United States.
According to Facebook, all new Oculus Quest 2 units will come with a silicone case starting August 24th. A new 128GB Oculus Quest 2 will arrive the same day, replacing the current 64GB unit as the new base model, while maintaining the device’s existing price of $ 299.